Banca Monte dei Paschi di Siena - Salerno, Provincia di Salerno

Oreste Natale

Il sistema online mi chiede di aggiornare i dati del documento di riconoscimento (lo chiedono ogni anno, come se il documento nel frattempo cambiasse). Ho lo scanner che non va, quindi venerdi mattina mi reco di persona a portare il documento, lo scannerizzano e mi assicurano che l'aggiornamento avviene immediatamente. Sabato ritento il collegamento e...indovinate? Inefficienza assoluta.

Nancy I M

I have been a customer at this bank for decades and have experienced their journey through various challenges, including their need for government assistance. Over time, I have noticed a decline in the level of service provided, particularly in relation to the amount of funds held in my account. From antiquated practices such as allowing payment requests via fax to having to complain and shame / threaten them to comply paying my bills in Italy.

Attempts to seek assistance at the Monte dei Paschi branch in New York were unfruitful, as I discovered that their services were primarily focused on commercial entities. Even basic tasks such as reaching my designated branch required me to navigate numbers to the main bank to internally transfer me to my branch.

The bank's fee structure further compounded negative experiences. Basic banking services, accessed solely through a bank card without the of a teller, incurred a monthly charge of €5.00. Opting to use a teller for services escalated fee to €10.00, with itemized charges reflecting the level assistance required.

During the COVID-19 pandemic, restrictions on travel compelled me to request to freeze my account; however, this action coincided with an unexplained charge of €88.00, resulting in the account closure. The lack of transparent communication and minimal explanations provided by the bank only added to my frustrations and dissatisfaction with their service.

As I delved into the investigation of unexplained funds that had accumulated over the years, I was provided with a window of 10 years to this inquiry. The root of this issue stemmed from being initially assigned a dedicated individual to manage my accounts. While this personalized service was meant to instill trust and confidence, it unfortunately led to its own set of challenges.

The primary hurdle that emerged was the transition process when the designated personnel advanced within the company resulting in introduction a new individual to oversee my transactions. This turnover disrupted the continuity of our relationship and necessitated starting over with a new contact, consuming valuable time and resources in the process.
Navigating through these transitions became a cumbersome task, as building rapport and establishing trust with a new point of contact posed significant hurdles. This constant flux of personnel not only hindered the efficiency of addressing matters related to unexplained funds.

In summary, my interactions with this bank have highlighted a clear bias towards customers with substantial account balances, where preferential treatment is evident., the bank's refusal to exchange US currency due to concerns over counterfeit or aged bills, limited money transaction hours, and a lack of experienced staff due to frequent transfers, all contribute a subpar banking experience.

Ciro Chechile

A bank is greate if you ask money and you have money there deiou are safell

Gerardo Di Marsici