Prosperity Bank - Red Oak, Texas

TraeVorris Canady

The worst banking experience of my life! Ten years ago, I opened an account by simply emailing a copy of my ID, assisted by a kind minority representative. Fast forward to today, when I tried to do the same thing, only to be told by Lina—who clearly operates on a double standard—that I couldn’t email any of my documents. Instead, I was informed they had to be printed and brought in.

Mind you, I’ve been a loyal customer for over a decade, but now this bank suddenly seems to have different rules for different people. Immediately after leaving, I called friends who work in banking, and they couldn’t understand why I wasn’t allowed to email my information—especially since they know me well.

This bank prides itself on knowing you by name, as long as you’re not African America, it seems. It’s 2024, and yet here I am, experiencing blatant discrimination. Absolutely unacceptable.

The Enchanted Point

They just make things difficult where other banks don't. I decided on a Friday to buy a car the next day and the dealer would accept my debit card so I contacted the bank and was told that they never raise the limit over 10K even though they just did about a month prior for our other car. So I can send a wire right Wrong, it is after 3:30 so it will have to wait until Monday. So, I can come by in the morning and take a cashier's check right Wrong- only a manager can issue those and there isn't a manager in the bank on Saturdays. So I can pick up the cash then since the money is in my account right Wrong- we don't keep that much money on hand.
So on a Friday afternoon, if I want to spend my money, I have to wait until Monday to make it happen.
This is just one example of a few that I have.
Looking for a new bank soon. I thought going smaller would be better than Wells Fargo but I was wrong.

Phillip Channard

Been a customer with Prosperity for decades and have NEVER had any problems cashing checks at any locations, until this one.
The staff were unable to offer any true assistance or use any level of logical reasoning. I went to another location and was helped without problems immediately. The staff here are incompetent and rude. I overhead one speaking about me unfavorably as if I was a dishonest person and encouraged the others to not assist me. I was not returning their rudeness for the record.

Steph Robinson

Instead of doing their job and verifying a check that was deposited via mobile they freeze your account and let your transactions bounce with a number to call then when you do call they ask if it was a good check? They treat everyone as if they’re a criminal and up to no good. Very unprofessional and blame the customer for their mistakes.

Kathy Liptak

Sorry bank! Been there over 12 years & recently realized they have been double charging me!
I even pulled my over draft off and they still sent several items through and charged me $35 then another $35 several times!
I dont even know how much moneybthey have stole the last decade!
The manager also a piece of work!
The girls up front are sweethearts..but thats the only nice thing about this place!

KATHY LIPTAK

Haven't had issues in a while but I haven't been inside either. A few year ago this place was a joke but they did have wonderful tellers who was super kind. And that's about the only good I ever seen there

Patrice Barnes

If I can give 0 stars I would. I don't like the way I am treated when I'm there. 1st off it takes extremely long to get my money. Since they are not used to black people making money they have to give you 3rd degree just to get what you need. Next time I I will be closing my account if things don't change.

Carling Everett

Don’t ever go with Prosperity Bank!!! This location is the worst. My mom was a victim of check scam/fraud during COVID-19 and they expect her to pay them back thousands of dollars. Oh yeah and she lost her job during this pandemic hell. My advice...switch banks.