The Showroom - Miami, Florida

Emily Nolan

FEEL SORRY FOR THE OWNER. I waited several months to write this review in an effort to be fair. (For full review, see Yelp.)

The owner of The Showroom, from the very beginning of a return process, was shockingly mean and blamed me for:

A) Not assuming a return meant it would be for a store credit. She said, “all of my customers know that!”
B) The missing ink on the receipt. The missing fine print at the bottom of the receipt with the return disclaimer saying all returns are for store credit was...my fault. Her printer “never runs out of ink!” She said I must have done something to the receipt.

I told the owner how unfairly I believed I was being treated. She also said how I was the first customer in all of history to ever have a problem with her return policy. I told her that I didn’t have a problem—I was confused why she thought there was a problem. I was only doing what we spoke of weeks before.

Why would she promise I could return these chandeliers and then treat me so poorly after spending our money with her? I may have even said on the phone to her, “is his even real?!” I could not believe she was treating anyone with such unkindness, and making up false statements to cover herself and not take care of her customer. No one deserves to be spoken to the way she spoke to me over the phone. Eventually, she agreed that she did say I could return the chandeliers, but that she would only accept one of them back...the least expensive one. She would write me a check for it. The other chandelier, I would get a store credit for and she would help me find another chandelier from her shop that would look good in my house.

I told her at this point, it wasn’t about the money, it was about the principle. She promised me one thing and did the opposite, and none of the receipts or hard signed copies lined up with any of her claims.

I never ended up going back to The Showroom to return the lesser expensive chandelier and claim the credit for the more expensive one. I kept them lights because I felt sad, mostly for my kind husband who wanted to surprise me with beautiful lights in our new home, and who felt taken advantage of when I told him about the strange phone call I’d had with the owner.

The Showroom makes me feel sad and taken advantage of. I’m glad I waited to write this review because it made me sympathize with the owner. I feel sad for her, that she felt like she had to be mean to me to keep her business running. I forgive her for being so mean. It takes courage to believe in the truth and then keep your word. I will continue to shop online and on Commodore Plaza...but around The Showroom. I️ am truly sorry for whatever happened to the owner that made her feel so hurt that she had to project it on me. I hope she finds peace and kindness—we all deserve it.

Carla Fernández Redondo

Compre un bikini him a por 200usd y después de 3h sin bañarme y sin lavarlo comes o a despellejarse le salió una pelusa blanca , regrese a cambiarlo y ellos no regresan el
Dinero porque nunca le ha pasado. Tengas cuidado porque yo tengo 4 de intermix y nunca me ha pasado , solo me cabe pensar que son FALSO ! Cuidado estafa

SET Made

Love this store! Great team and wonderful customer service. Love the merchandise and the shopping experience that is given to you is truly one of a kind.

Jessy Mendez Montes De Oca

Hands down my favorite store in the grove! Best merchandise ❤️ The girls are so fun to shop with here and are so helpful. Definitely recommend checking this store out

Eyal Zaidman

Gorgeous store, great decoration products with so much chic and taste.
You don't want to miss this store when you around trust me

Ana Pelegrin

Best store hands down. Exquisite merchandise that ranges from clothing to home decor. Best customer service out there!

carla Ugarte

Extremely expensive, and sellers softly kick you out 10 minutes before closing time

Mary Toff

VENDEN MERCANCÍA FALSA COMO SI FUERA REAL Y LUEGO NO DEVUELVEN EL DINERO
CUIDADO!

MARCAS FALSAS